Using the CCS for conflict resolution

Using the CCS to help resolve conflict

Of the many aspects of conflict resolution, 3 things are key:

• Listen carefully to each other and seek to understand the conflicting views.
• Focus on the problem and clearly define it.
• Find win-win solutions.

How does the CCS help?

The CCS resolving conflict process offers a way for two people experiencing conflict to:

• thoughtfully raise their concerns.
• to actively listen to each other.
• to see common ground and to suggest possible solutions.